Ditto - Frequently Asked Questions

Feature documentation

Who are you, and what is Ditto?

Take a look at the About page for an overview of the what and the why of Ditto

Ditto is a tool for copying Asana projects between workspaces. It is developed by Mike Houston, a software developer in the UK.

Which account should I use with Ditto

The account you log in with must have project creation permissions in the target workspace, organisation or team. This could be a full team member, or a team or project-level guest account.

Guest users do not have permission to create custom fields, so if you are transferring these the destination user must have full access.

The most common way to use Ditto is to add a user with full access to the destination as a guest to the source workspace, which will allow Ditto to successfully process transfers.

You may need to fully log out of Asana and Ditto before logging back in to the correct account if you have previously authorised access for Ditto to the source workspace.

Are there any details of projects or tasks that Ditto can't copy?

There's a table of supported features

Some features of the Asana web app are not available through the API, and can't be copied. Currently the most obviously missing feature is recurring tasks.

How can I close my Ditto account?

Ditto doesn't keep much information around after you've used it, and doesn't keep a copy of your credentials for accessing Asana after queued transfers are complete.

To ensure that there is no possible way for Ditto to access your account in future, you can deauthorize Ditto by going to 'My Profile Settings' in Asana, and removing Ditto on the 'Apps' tab.

Screenshot of the Asana 'Apps' configuration tab

If you have created a Pro account and wish to remove it, please email [email protected] with your Asana account ID, which can be found on the account page

Which data do you collect?

Take a look at the privacy policy for full details

Ditto communicates with Asana's service via the API. It only reads data in direct response to user interaction or as a result of a user's approval for ongoing access. Only data required for the operation of the service is requested.

Data retrieved from the API includes, but is not limited to, lists of projects, users, tasks, comments and attachments.

Do you store any data?

Take a look at the privacy policy for full details

Local storage

Ditto stores a single cookie 'ditto' containing the encrypted state of your user session. This information is required for the service to operate, and stores your authorization credentials for the Asana API.

You can revoke Ditto's access at any time from the Asana settings for your account.

Data stored on servers

During a transfer operation, the user's authorization credentials for the Asana API are stored on our servers. They are removed when the job completes or has failed, and expire from the service after 24 hours in case of any other error preventing their immediate removal.

Data collected for the operation of the service is automatically cleared after 36 hours. It may be manually removed from the web interface at any time by the user.

Logs of transfer operations are retained for debugging purposes for 30 days, after which they are automatically cleared. The logs do not contain personally identifiable information, but do record the IDs of some records being copied.

Anonymized (hashed) IDs are retained to track usage of the service.

Do you share any data with third parties?

Take a look at the privacy policy for full details

No data you give us or that is collected from your authorized Asana account is ever shared with third parties, except when it is sent back to Asana.

Data collected from Asana is stored temporarily on our servers, which are provided by Amazon Web Services in the us-east-1 region (North Virginia, USA).

Discuss this page

Candice Coppola - 25 Jul 24 13:05 UTC

Has anyone managed to get past this error or do you have another solution for installing templates into another Asana workspace? I’ve got a list of customers that have been waiting nearly 2 weeks. :(

Douglas Blumeyer - 19 Jul 24 23:01 UTC

I’m also getting the “You cannot pass the public field while opting-in for the privacy_setting feature” error.

Anonymous - 15 Jul 24 11:42 UTC

I get this error: Unrecoverable error: A request to Asana can’t be completed and is returning an error: You cannot pass the public field while opting-in for the privacy_setting feature. Any solution/suggestion? Thanks

Candice Coppola - 13 Jul 24 14:07 UTC

Hey there! I’ve been trying to transfer for days and every transfer fails with the same error: Unrecoverable error: A request to Asana can’t be completed and is returning an error: You cannot pass the public field while opting-in for the privacy_setting feature.

Is there a solution?

Lies Coelus - 08 Jul 24 13:01 UTC

Hi, I am trying to transfer 10 projects into another workspace but Ditto keeps on loading as does not transfer anything. I have been waiting for 3+ hours and not even 1 task has been transferred. How can I fix this?

Lies Coelus - 08 Jul 24 13:01 UTC

Anonymous - 30 Jan 24 02:10 UTC

Hello- I am trying to transfer a project but the ready to transfer start button won’t work. Any ideas?

Michael Houston - 11 Jan 24 20:30 UTC

Hi Larry,

The transfer is made using your credentials, so if you don’t have access to the project then Ditto can’t see it either. You’d need to be added as a project member or ask someone else with access to make the transfer.

Mike

Larry Cardwell - 11 Jan 24 15:53 UTC

Will the transfer move projects that I am not part of? I see the teams for the transfer but some of the teams do not show any projects. I am not sure if there are projects in those teams I cannot see because I am not part of them.

Ali Cox - 30 Oct 23 16:22 UTC

Hi there– I tried to transfer our team’s projects twice and haven’t had any success. The transfer is staying at 0% for hours at a time and I am receiving these error messages. Any tips?

[email protected] - 17 Oct 23 20:06 UTC

I want to move my inbox conservation from one workspace to another space. What should I do?

Rachael Davis - 25 Jul 23 13:58 UTC

Hi Michael, I have sent an email but i can’t even get the tool to work at all, it just says failed every time. I have no idea why I could do with some assistance. Many thanks

Tim Foote - 02 Jun 23 05:35 UTC

Hi there, I’m trying to move Projects from one Organisation to another & ditto has frozen at 3% for 6 hours. Has anyone else had this problem? If so, do you have any suggestions? All the best, Tim